Forum

Privacy Policy

Effective Date:

Your privacy is important to us. This Privacy Policy describes:
  • The ways we collect personal data about you and why we do so
  • How we use your personal data, and
  • The choices you have about your personal data.

This Privacy Policy applies to KoiJam’s games, store, sites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on shortcuit.com. If we make any material changes, we will notify you as required under applicable law, including by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.

CONTACT US

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, you may contact us at the following email: contact@shortcuit.com

THE DATA WE COLLECT

The categories of personal data we collect depend on the Services you use, and the requirements of applicable law.

Data you provide us directly.

  • Contact information (such as name and email address or phone numbers)
  • Player username, nickname and password
  • Profile information (such as profile photo)
  • Your messages to the Service (such as chat logs and player support tickets)
  • Other data you choose to give us (such as data to identify a lost account or data you provide to participate in survey or promotional programs)

Data we collect automatically.

  • Data about your account and game progress, including in most cases an automatically created internal account ID
  • Your IP address and mobile device identifiers (such as your device ID)
  • Data about your device, such as device name and operating system, browser type and language
  • Data we collect with cookies and similar technologies (see more below)
  • Approximate location data (as derived from IP address)
  • Data about your use of the Service, such as gameplay data, purchases made and your interactions with other players inside the Service

Data we collect from our partners.

We also use third-party partners, such as social networking sites, data analytics providers to supplement information we have about you, such as:

  • Data we receive if you link a third-party tool with the Service (such as Google)
  • Demographic data (such as to determine the coarse location of your IP address)
  • Data from payment service providers (such as payment verification data)
  • Data for analytics purposes (such as surveys), so we can provide you a better Service
  • Data that you have made available to us from a third party service (such as Google) via your privacy settings

WHY DO WE COLLECT YOUR DATA

We use your data for a variety of business purposes, such as:

To make the Service work.

To perform the contract, we process data necessary to
  • Create accounts and allow you to play our games and use our Service
  • Operate the Service
  • Verify and confirm payments
  • Provide and deliver products and services you request
  • Send you Service-related communications

Data we collect from our partners.

We also use third-party partners, such as social networking sites, data analytics providers to supplement information we have about you, such as:

  • Data we receive if you link a third-party tool with the Service (such as Google)
  • Demographic data (such as to determine the coarse location of your IP address)
  • Data from payment service providers (such as payment verification data)
  • Data for analytics purposes (such as surveys), so we can provide you a better Service
  • Data that you have made available to us from a third party service (such as Google) via your privacy settings

To make the Service more suitable for our players.

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to

  • Update and develop player profiles
  • Develop and improve the Service and player experience
  • Manage our relationship with you
  • Provide social features as part of the Service
  • Customize your Service experience
  • Respond to your comments and questions and provide player support
  • Provide you Shortcuit offers in the Service as well as in other websites and services, and by email
  • Send you related information, such as updates, security alerts, and support messages
  • Enable you to communicate with other players

To keep the Service safe and fair.

Ensuring a level playing field in the Service is a top priority for us. For more information on our acceptable use policy, see the KoiJam Terms of Service.
In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to

  • Analyze and monitor use of the Service and its social features
  • Moderate chats either automatically or manually
  • Take action against fraudulent or misbehaving players

To analyze, profile, and segment.

In all of the above cases and purposes, we may analyze, profile and segment all collected data.

With your consent.

With your consent, we may process your data for additional purposes.

WHO CAN SEE YOUR DATA

Apart from KoiJam, your data can be accessed by others in the following situations:

Other players and users.

Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

Our service providers.

KoiJam has vendors who help us to provide the Service. These vendors process your data only at and according to KoiJam’s instructions to provide the Service, and perform tasks such as hosting, player support, analytics and fraud prevention.

Other companies and public authorities.

In order to verify payments (with payment providers such as Paypal or Stripe) and combat fraud and illegal activity, we may process and disclose data with other companies and organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

INTERNATIONAL DATA TRANSFERS

Our Service is global by nature and your data can therefore be transferred to anywhere in the world. 

YOUR RIGHTS AND OPTIONS

Opt-out of marketing emails and other direct marketing.

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications, or by changing your in-game settings. The updated settings may not be effective immediately. Note that you may still continue to receive non-promotional communications from us, such as communications regarding the Service or updates to our Terms of Service or this Privacy Policy.

Email Notifications

You may opt-out of receiving email notifications from our forum, which you will receive when someone replies to your post or someone mentions you in a post, by changing your account settings on the forum.

Access the personal data we hold about you.

If you request, we will provide you a copy of your personal data in an electronic format.

Your other rights.

You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent.
We will respond to all requests within a reasonable timeframe. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may also contact your local data protection authority within the European Economic Area, Switzerland or UK for unresolved complaints.
If you wish to exercise any of your data subject rights described above, please use the support options described in “Contact Us” above. We will respond to all requests in accordance with applicable laws. To protect your privacy, we may also take additional steps to verify your identity before fulfilling your request, such as by requesting you provide us a purchase receipt or other account information, or asking you to answer questions regarding your activities on our Services. Once you have verified your identity, you may also designate an authorized agent to exercise your rights on your behalf by providing the agent’s contact information to our customer support staff, as required by applicable law.
You have the right not to receive discriminatory treatment as a result of your exercise of these rights.

COOKIES AND SIMILAR TECHNOLOGIES

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use and prevent fraud. Cookies and similar technologies allow us and our partners to store their preferences and track your activities within the Service. Note that our partners may operate under their own privacy policies.
We and our partners collect and store information about users' interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices or browsers, for instance, and then link those browsers and devices into a device graph. We do so in order to

  • detect and prevent fraud;
  • allow users to use the Service on one device and pick up seamlessly where they left off on another device;
  • analytics, personalization and attribution;

You can disable cookies in your browser settings, but some parts of the Service may then not function properly.

At this time, we do not support the Do Not Track browser option.

HOW DO WE PROTECT YOUR DATA

Data retention.

We retain your data for as long as your account is active or as needed to provide you the Service. We may for example periodically de-identify unused game accounts, and we may regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

CHILDREN

Generally, our Services are not directed to children under 13 (or other age as required by local law). You must be 13 years or older to access or use the Service (or any part of it). If you are not an adult, meaning you are not at least the legal age of consent where you reside, you must have your parent or legal guardian agree to these Terms on your behalf and supervise your access to and use of the Service. If you don’t meet the foregoing requirements, you are not authorized to access or use the Service.

FOR CALIFORNIA RESIDENTS

California residents can ask us for a disclosure of certain categories of personal information that have been disclosed to third parties as well as the contact information for such third parties under California Civil Code Sections 1798.83-1798.81. If you would like a copy of such information, please submit a written request to contact@shortcuit.com.